Effective date: October 16, 2026
At Lumiva Decor, we want your order to reach you safely and on time. This policy explains where we ship, how long it takes, and what it costs.
Where We Ship
We currently ship to addresses within the United States only, including all 50 states. We do not ship to P.O. boxes or outside the U.S. at this time.
Free Standard Shipping
We offer free standard shipping on all U.S. orders. There are no handling fees. The price you see at checkout is the price you pay, plus applicable sales tax.
Order Processing Time
Orders are processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. You will receive an email confirmation when your order is placed.
Estimated Delivery Time
After processing, standard delivery takes about 7 to 12 business days. Total time from order to delivery is typically 8 to 15 business days. These are estimates, not guarantees. Delivery can be delayed by carrier issues, weather, holidays, or high order volume.
Tracking Your Order
Once your order ships, we will email you a tracking number. Tracking may take 24 to 72 hours to show updates after the first scan. You can also use the Track your order page on our website.
Multiple Items in One Order
Items in the same order may ship separately and arrive on different days, depending on where each item is stored. You will not be charged extra for split shipments, and each shipment will have its own tracking number.
Shipping Address Accuracy
Please check your shipping address carefully at checkout. We cannot change an address after an order has shipped. If a package is returned to us because of an incorrect or incomplete address, you may be responsible for the cost of reshipping.
Address Changes and Cancellations
To change an address or cancel an order, email us at Lumivadecor@gmail.com as soon as possible with your order number. We can only help before the order has shipped.
Delayed, Lost, or Missing Packages
If your tracking has not updated for 7 days, or your package has not arrived after the estimated delivery window, contact us at Lumivadecor@gmail.com with your order number. We will work with the carrier and, if the package cannot be found, send a replacement or a full refund.
Damaged Packages
If your order arrives damaged, please follow the steps in our Return & Refund Policy and email us photos within 7 days of delivery.
Customs, Duties, and Taxes
We ship within the U.S. only, so no customs fees apply. Applicable sales tax is calculated at checkout based on your delivery address.
Contact Us
If you have questions about shipping, please contact us:
- Store Name: Lumiva Decor
- Website: lumivadecor.com
- Email: Lumivadecor@gmail.com
- Phone: +1 216-404-5185
- Address: 2999 Payne Ave, Cleveland, OH 44114, USA
- Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)