Return & Refund Policy

Effective date: October 16, 2026

At Lumiva Decor, we want you to be happy with your purchase. If you are not, you can return most items within 30 days of delivery.

30-Day Returns
You have 30 days from the delivery date to request a return. To be eligible, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all parts and accessories included
  • Accompanied by your order number

Items That Cannot Be Returned

  • Items that show signs of use, damage caused after delivery, or missing parts
  • Gift cards
  • Items damaged by improper installation or normal wear and tear

How to Start a Return

  1. Email us at Lumivadecor@gmail.com within 30 days of delivery.
  2. Include your order number, the item(s) you want to return, and the reason.
  3. We will reply within 1 to 2 business days with approval and return instructions.

Please do not send items back without contacting us first. Returns sent without approval may not be processed. We will give you the correct return address when we approve your request.

Return Shipping Costs

  • If the return is because of a change of mind, the customer pays the return shipping cost.
  • If the item arrived damaged, defective, or incorrect, we cover the return shipping cost.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or not as described, email us as soon as possible, ideally within 7 days of delivery, with your order number and clear photos. We will send a replacement or a full refund, at your choice, subject to availability.

Refunds

  • Once we receive and inspect your return, we will email you to confirm the result.
  • Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post it.
  • Original shipping charges, if any, are non-refundable unless the return is due to our error.

Exchanges
To exchange an item, contact us at Lumivadecor@gmail.com. The quickest way is to return the original item and place a new order.

Order Cancellations
You can cancel an order before it ships by emailing us with your order number. Once an order has shipped, please use the return process above.

Late or Missing Refunds
If you have not received your refund after 10 business days, check with your bank or card issuer first, then contact us at Lumivadecor@gmail.com.

Contact Us
If you have questions about returns or refunds, please contact us:

  • Store Name: Lumiva Decor
  • Website: lumivadecor.com
  • Email: Lumivadecor@gmail.com
  • Phone: +1 216-404-5185
  • Address: 2999 Payne Ave, Cleveland, OH 44114, USA
  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)

Contact us