Frequently Asked Questions
Orders
How do I place an order?
Browse our products, add items to your cart, and complete checkout with your shipping and payment details. You will receive an email confirmation right after.
Can I change or cancel my order?
Yes, if it has not shipped yet. Email us at Lumivadecor@gmail.com with your order number as soon as possible. Once an order has shipped, please use our return process instead.
I didn’t receive an order confirmation email. What should I do?
Check your spam or junk folder first. If it’s not there, email us with the name and email address you used at checkout.
Shipping
Where do you ship?
We ship to addresses within the United States only. We do not ship to P.O. boxes or outside the U.S.
How much does shipping cost?
Standard shipping is free on all U.S. orders. There are no handling fees.
How long does delivery take?
Orders are processed within 1 to 3 business days. Standard delivery then takes about 7 to 12 business days. These are estimates, not guarantees.
How do I track my order?
We will email you a tracking number once your order ships. You can also use our Track your order page. Tracking may take 24 to 72 hours to update after the first scan.
Why did my items arrive separately?
Items in one order may ship from different locations, so they can arrive on different days. Each shipment has its own tracking number, and you are not charged extra.
My package is late or lost. What now?
If tracking has not updated for 7 days or your package has not arrived after the delivery window, email us with your order number. We will work with the carrier and send a replacement or full refund if it cannot be found.
Returns & Refunds
What is your return policy?
You can return most items within 30 days of delivery if they are unused, in original packaging, and have all parts included.
How do I start a return?
Email Lumivadecor@gmail.com with your order number, the item, and the reason. Please do not send anything back until we approve the return and give you instructions.
Who pays for return shipping?
For a change of mind, the customer pays. If the item arrived damaged, defective, or incorrect, we cover it.
What if my item arrives damaged?
Email us within 7 days of delivery with your order number and clear photos. We will send a replacement or a full refund.
When will I get my refund?
Approved refunds go back to your original payment method within 5 to 10 business days after we receive and inspect your return. Your bank may take extra time to post it.
Products
Are the colors and sizes exactly as shown?
We do our best to be accurate. Colors may vary slightly due to screen settings, and dimensions may vary slightly due to manual measurement.
Are the plants and decorations in the photos included?
No. Props shown in photos are not included unless the product description says so.
Do the lights need professional installation?
We recommend that lighting be installed by a qualified electrician. Please follow the safety instructions that come with your product.
What do I need to hang wall decor or shelves?
Use hardware suited to your wall type. Check the product description to see what is included.
Payment
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, and PayPal.
Is my payment information secure?
Yes. Checkout is encrypted with SSL and processed by PCI-DSS compliant payment providers. We never store your full card number or CVV.
What currency do you charge in?
All prices are in USD. Sales tax is calculated at checkout based on your delivery address.
Privacy
Do you sell my personal information?
We do not sell it for money. To opt out of advertising cookies or sharing, see our Do Not Sell or Share Info page.
Contact Us
How can I reach you?
- Store Name: Lumiva Decor
- Website: lumivadecor.com
- Email: Lumivadecor@gmail.com
- Phone: +1 216-404-5185
- Address: 2999 Payne Ave, Cleveland, OH 44114, USA
- Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)