Effective date: October 16, 2026
At Lumiva Decor, we respect your privacy. This policy explains what information we collect, how we use it, and the choices you have when you visit lumivadecor.com or make a purchase.
Information We Collect
- Contact and order details: name, email address, phone number, billing address, and shipping address.
- Payment information: payments are processed by our secure payment providers. We do not collect or store your full card number or CVV.
- Device and usage data: IP address, browser type, device type, pages viewed, and referring website, collected through cookies and similar technologies.
- Communications: messages you send us by email or through our contact form.
How We Use Your Information
- Process and deliver your orders
- Send order confirmations, shipping updates, and customer support replies
- Handle returns, refunds, and billing questions
- Improve our website, products, and services
- Send marketing emails if you subscribe (you can unsubscribe at any time)
- Prevent fraud and meet legal obligations
Who We Share Information With
We do not sell your personal information for money. We share it only as needed with:
- Service providers: Shopify (store platform and checkout), payment processors, and email service providers.
- Fulfillment and shipping partners: suppliers and carriers who need your name, address, and phone number to pack and deliver your order.
- Advertising and analytics partners: such as Google and Meta, which may use cookies to measure and show ads.
- Legal or safety needs: when required by law or to protect our rights.
Cookies and Tracking
We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can block or delete cookies in your browser settings, though some features may not work properly.
Your Privacy Rights
Depending on your state (for example, California, Colorado, Connecticut, Virginia, and others), you may have the right to:
- Know what personal information we collect and how it is used
- Request access to or a copy of your information
- Request correction or deletion of your information
- Opt out of the sale or sharing of your personal information, including for targeted advertising
- Not be treated unfairly for using these rights
To make a request, email us at Lumivadecor@gmail.com or visit our Do Not Sell or Share Info page. We may need to verify your identity before we respond, and we will reply within the time required by law.
Data Security
We use SSL encryption and trusted platforms to protect your information. No online system is completely secure, but we take reasonable steps to safeguard your data.
Data Retention
We keep your information only as long as needed to fulfill orders, meet legal and tax requirements, and resolve disputes.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, please contact us and we will delete it.
Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on this page with the updated effective date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Store Name: Lumiva Decor
- Website: lumivadecor.com
- Email: Lumivadecor@gmail.com
- Phone: +1 216-404-5185
- Address: 2999 Payne Ave, Cleveland, OH 44114, USA
- Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)